Frequently Asked Questions

Everything you need to know about stepping into comfort and style.

How do I determine the right shoe size for me?

We provide a detailed size guide on every product page. We recommend measuring your foot from heel to toe and comparing it to our chart, as sizing can vary slightly between our artisanal collections.

What is your return and exchange policy?

We offer a 30-day return window for all unworn footwear in its original packaging. Simply visit our Returns Portal to start a request for a full refund or an easy exchange.

How long will it take for my order to arrive?

Standard shipping typically takes 5-7 business days within the continental US. Express shipping options are available at checkout if you need your new pair sooner.

Are The Grounded Sole products sustainably made?

Yes, we prioritize ethical craftsmanship. Our shoes are made using responsibly sourced leathers, recycled rubber outsoles, and eco-friendly packaging to minimize our environmental footprint.

Do you offer international shipping?

Currently, we ship to over 20 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and local customs regulations.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.